JAVA Interview Questions And All

BPO Interview Questions - Call Center Interview Questions - Call Center Questions

2008-10-06T04:12:00.000-07:00

1. What do you mean by the customer care?

Customer Care means taking total care of the Person who visits your shop or Business Place and give her/him the whole information as well tell the feature of that specific product or service. Last but not least her/him feels relaxed by your personal visit and let him go out with complete satisfaction from your place/business.

2. How can you attractive of customer as a customer care

Executive?

a. Just getting with customer

b. Answer their inquiries in a very respectful way.

3. What do you mean by the self motivation?

Self Motivation means always be in positive feel and thinking BIG, as well by keeping some targets and goals in mind, or by attending some motivational seminars and by reading some good books.

4. Where will you want to see yourself after five years?

I would like to be Successful Team Leader / Manager

5. Speak on your unforgettable or memorable day for 2 minutes?

As per my unforgettable instant had taken place in my college days. I was the captain (or use was the part of the team) of basketball/baseball/cricket team we won all the matches in tournament I got the chance to take part in the national tournament.

As per my unforgettable instant was when I was writing my 10th class final exam that was mathematics I was not on time for that exam and at last every one in the class were attempting objective of the paper and I was still writing my answers then at last ten minutes were left to give the paper I did not started the objective beside me one girl had finished her paper and she was ready to give her paper and i request her to tell me answers and she told me the objectives.

6. Speak on DARK , SUCCESS , SKY

Dark never flourish and at the sunset of evening clouds are darkened........../ Dark is nothing but the dearth of light. So there is a ray/spark of light is sufficient to put back darkness. / Dark means silence

Success is one of the main factors in human life and everyone wants to catch the success, every failure is the stepping stones to the success/ successes means self-satisfaction / Works hard after failure & never stop after success

Sky is on top of our head and stars are flashing in the sky/ sky is not the limit of height/ sky means a lot or no limit

7. What do you mean by BPO and KPO

BPO or BUSINESS PROCESS OUTSOURCING means when any company/organization outsource a part of its business procedure..

KPO or KNOWLEDGE PROCESS OUTSOURCING means when a company/organization uses an outside technical service to improve its business performance...

BPO may or may not be technical... but KPO always is...

8. What did you do for the past two months?

For the past two months I am preparing myself for Interviews and also hunting for the job of my type.

9. Being a Engineering/ MCA graduate why you are looking for a call center job

Guys......telling you a top secret ...not at all try to make the interviewer sense that you would use the call centre job to get some certification or any thing that would prompt him to feel that you have an aim of using the job and once you get your certification done you would kick the organization/company....

Do not say "I want to improve my communication skills, technical skills"..

Even though I am an Engineering/ MCA graduate I believe my skills more suitable for the BPO sector. I have a good communication skill that is the basic necessity of this kind of job profile.

It is true, I am a Engineering/ MCA graduate. I am also technically sound to get job in MNC. But I want to come out like a leader for which it is necessary to have good interpersonal as well as communication skills. I will get chance to work with some fine senior which could help me out to convey my ideas and view in logical way. Even I heard that great opportunity to get impart training in institute like IIM as

well as helping out to get some special certification CCNP attract me to getting into call centre

BPO is a fast growing sector. So there are a lot of opportunities for growth...besides, being a fresher. as I have no work experience ... working in a BPO will give me feeling of office environment and help me a lot to learn from my seniors...

10. What is call centre?

The Call Centre is division of an substitute tutoring model for some AU courses. In these courses a student is not limited to tutor

availability, but can talk to a learning facilitator or leave a message 24 hours a day. Academics will return calls to the Centre within 48 hours to answer particular course content questions. The Call

Centre also supports ViTAL (Virtual Teaching and Learning community.)

A telephone based service process being used for direct banking and insurance, ticket sales and customer service processes.

An organization whose major function is to hold phone calls (mainly from business customers) on behalf of one or (usually) several other large organizations. They generally use computer networks to give them way in to that firm's databases, and to keep records of all calls they handle.

A center Made/Prepared to handle a huge volume of telephone calls (particularly for taking orders or serving customers)

A call centre (Commonwealth English) or call center (AmE)is a centralized office of a company that respond to the incoming telephone calls from clients or that makes outgoing telephone calls to clients (telemarketing). Such an office may also answer to letters, faxes, e-mails and similar written communication. However the terms contact

centre (Commonwealth English) or contact center (AmE) is over and over again applied when several functions are blended in one office.

It is a 24*7 hour help desk.

There are two type of processes in call center.

a) Inbound: In Inbound process the customers calls and put forward there queries and we have to revert to them with suitable solution.

b) Outbound: In outbound we have to make calls and give information about our products/services. In short we have to do a telemarketing.

11. Tell me about your self.

I am Sonia. I am pursuing b.a.(Part time) final year from XYZ

University and I have done my computer hardware and networking course from XYZ. Right now I am working in oxford public school as a computer teacher

I am vikas goel. I m 26 yrs old my qualification is b.com, l.l.b. My residence is in keshav puram delhi. My father is Government employee and my mother is house wife. I have one younger brother and one elder sister. My brother is working in Wipro and my sister is doing MBA (HR).

I am Gaurav Gupta. I am from Chandigarh. I have completed my B.Tech Computer Science from Punjab Technical University, Jalandhar. Coming to my family, my father is a Govt. Employee, mother is house wife and I have one brother, is studying B.Tech (2nd year). I have one year experience in Technical Operations. My hobbies are playing cricket and net surfing.

12. Why do you want to join call center

Business Process Outsourcing in a industry which not only pays in terms of Financial benefit of course gives me and opportunity to be a piece of an team which is of course Global Business , My hard work have always been to be a part of a Global business environment , that’s the

reason I wish to join in a call centre .

Call center jobs are the fresh air of self-dependence for the youth by working here they can simply do there future studies, it’s a job with no age blockade. You can start at any point of your age, it also change you into a matured and professional person

13. Describe yourself?

I am very positive, self motivated person with a craze to work with people. I am fast learner, adoptable and sincere person. I give my best in every work I peruse and do not give up.

I am straight forward person. I take my own decision for every work, and I am very positive attitude, I can work in pressure environment.

Call Center Questions-BPO Interview Questions- Call Center Interview Questions

2008-10-06T04:11:00.000-07:00

14. Can u stay wakeful in the night?

Your answer should be YES.

15. Do you know how to speak English with American inflection?

Your answer should be YES.

16. Do you have the serenity to pay attention to others' problems?

Your answer should be YES.

17. How to face an angry customer? How to treat with and satisfy them without loosing your anger?

18. Do you have knowledge of computer?

19. Why do you want to join this company?

20. What are your strong and weak points?

21. How many years you will work with us?

22. What you want to become after two years in this company?

23. What do you know about our organization (the employer)?

Do your homework before leaving for interview. If you can’t show that you have carried out some research, you might appear uninterested in the role.

24. What do you know about the position you have applied for?

Before leaving for interview, you should be well-known with the position description or have been briefed by an employment consultant

25. What will you bring to the organization?

One of the serious things in answering questions about strengths, or what you will bring to the role, is to show what you have brought to earlier roles or achievements in your personal life. Responding by using examples is a lot easier than simply running off a list of qualities.

26. What are your career goals?

Your answer should be positive, but keep away from going into too much detail.

27. Why did you put down your last job/ Why are you looking to leave your current job?

Avoid paying out on your last/current employer or colleagues. In its place, stress that it was/is your choice to leave and you did so/doing so, to move on.

28. How do you keep up-to-date with new developments in the industry?

Membership of specialized associations, reading reports in the newspaper of high-quality publications and networking, are a few of the clear responses. If you want to make an impression, back up your answer with a comment on a current industry development that might be considered relevant to the role.

29. How do you handle or resolve a difficult situation in a preceding role?

The interviewer is looking for a clue that how you might frequently react to either a clash situation or simply how you act under pressure. Get ready some examples of a tough situation at work or even in your personal life, stating the problem, the solution and what you achieved from the experience. Concentrate on positive result that gives an indication of your skill to listen and communicate with people

30. Do you have any questions?

It’s OK to have a few ready questions written down. Refer to them, although keep away from questions that may have been covered throughout the interview. Maintain the list short, but use the chance to ask questions which you would like answered.

Complete C interview Questions Collection

2008-10-06T04:10:00.000-07:00

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C Interview Questions Part 1

C Interview Questions Part 2

C Interview Questions Part 3

C Interview Questions Part 4

C Interview Questions Part 5

C Interview Questions Part 6

C Interview Questions Part 7

C Interview Questions Part 8

C Interview Questions Part 9

C Interview Questions Part 10

C Interview Questions Part 11

C Interview Questions Part 12

C Interview Questions Part 13

C Interview Questions Part 14

C Interview Questions Part 15

C Interview Questions Part 16

C Interview Questions Part 17

C Interview Questions Part 18

C Interview Questions Part 19

C Interview Questions Part 20

C Interview Questions Part 21

C Interview Questions Part 22

C Interview Questions Part 22.1

C Interview Questions Part 22.2

C Interview Questions Part 22.3

C Interview Questions Part 23

C Interview Questions Part 24

C Interview Questions Part 25

C Interview Questions Part 26

Complete Oracle Job Interview Questions

2008-10-06T04:09:00.000-07:00

Oracle Job Interview Questions Part-1

Oracle Job Interview Questions Part-2

Oracle Job Interview Questions Part-3

Oracle Job Interview Questions Part-4

Oracle Job Interview Questions Part-5

Oracle Job Interview Questions Part-6

Oracle Job Interview Questions Part-7

Oracle Job Interview Questions Part-8

Complete Java Interview Question

2008-10-06T04:08:00.000-07:00

Java Interview Question

Java Interview Question Part-1

Java Interview Question Part-2

Java Interview Question Part-3

Java Interview Question Part-4

Java Interview Question Part-5

Java Interview Question Part-6

Java Interview Question Part-7

Java Interview Question Part-8

Java Interview Question Part-9

Java Interview Question Part-10

Java Interview Question Part-11

Software Testing Interview Questions 4

2008-10-06T04:07:00.000-07:00

How you make positive that the whole thing was covered in Test Cases?

User1

Group 1

Task-1

Task-2

User 2

Group 2

Task3 and Task-4

User 3

Group 3

Task5 and Task 6

Write top 5 test cases for the above in security level.

How you handle your Test Cases?

What is your scenario if you find a bug, while you have product release in next one Hour?

What is your Approach when you find 10 Sev-1 bugs in 50 test cases?

What do you do if you have 10 Sev-1 bugs, 20 Sev-2 bugs and 5 Sev-3 bugs in 50 test cases?

Write Test plan/ Test Case for Hot mail Login Screen?

If myspace asks you to carry out Performance testing for website, what are the inputs you ask from them?

Can you combine 10 GUI Map files into a Single GUI Map file in Win runner.

User A is changing a GUI Map file. Can User B see the modifications made by User A?

Will Rapid Test Script Wizard works in Web testing?

How do you start performance testing?

What are the Outputs for Performance testing?

Tell me the top 4 challenges in your Career?

What is Delegation?

Write Test Strategy for ball pen

Top 5 test cases for digital watch

Top 5 test cases for Elevator

What are the Challenges for Tester?

What is exception handling in Win runner?

How Recovery manager Works in Win runner?

How do you handle scripts in Win runner when your Application is changing repeatedly?

There is a rendezvous point in Load runner Transaction for 100 users. 50 users are not reached the point. What the 50 users do in this time who reached the rendezvous point?

What are the components in Load runner?

Write the Contents of Test Plan?

What are the Sev-1 Bugs in calculator?

What are Sev-4 bugs in Calculator?

What is Traceability Matrix?

What do you do if you are not able to connect SQL Server?

What is Entry Criteria for Testing?

What is Exit Criteria?

Software Testing Interview Questions 4

2008-10-06T04:05:00.000-07:00

How you make positive that the whole thing was covered in Test Cases?

User1

Group 1

Task-1

Task-2

User 2

Group 2

Task3 and Task-4

User 3

Group 3

Task5 and Task 6

Write top 5 test cases for the above in security level.

How you handle your Test Cases?

What is your scenario if you find a bug, while you have product release in next one Hour?

What is your Approach when you find 10 Sev-1 bugs in 50 test cases?

What do you do if you have 10 Sev-1 bugs, 20 Sev-2 bugs and 5 Sev-3 bugs in 50 test cases?

Write Test plan/ Test Case for Hot mail Login Screen?

If myspace asks you to carry out Performance testing for website, what are the inputs you ask from them?

Can you combine 10 GUI Map files into a Single GUI Map file in Win runner.

User A is changing a GUI Map file. Can User B see the modifications made by User A?

Will Rapid Test Script Wizard works in Web testing?

How do you start performance testing?

What are the Outputs for Performance testing?

Tell me the top 4 challenges in your Career?

What is Delegation?

Write Test Strategy for ball pen

Top 5 test cases for digital watch

Top 5 test cases for Elevator

What are the Challenges for Tester?

What is exception handling in Win runner?

How Recovery manager Works in Win runner?

How do you handle scripts in Win runner when your Application is changing repeatedly?

There is a rendezvous point in Load runner Transaction for 100 users. 50 users are not reached the point. What the 50 users do in this time who reached the rendezvous point?

What are the components in Load runner?

Write the Contents of Test Plan?

What are the Sev-1 Bugs in calculator?

What are Sev-4 bugs in Calculator?

What is Traceability Matrix?

What do you do if you are not able to connect SQL Server?

What is Entry Criteria for Testing?

What is Exit Criteria?

Software Testing Interview Questions 5

2008-10-06T04:04:00.000-07:00

1. What you mean by Win Registry and what is its purpose?
2. What is the command to call up Win Registry?
3. What is IIS?
4. What is XML?
5. Dissimilarity between WELL form XML and XML?
6. Automation Tools – Win-Runner
7. How can you carry out load and stress testing on a single ATM machine?
8. What are ACID properties?
9. What is replication? Tell various kinds of replications?
10. Write a sql query to get ‘Last Day’ of the last month.
11. How can you test a ‘calculator’?
12. How can you test a ‘Coke’ machine?
13. What are all Test deliverables?
14. What are the different components or folders which exist at ‘Regedit’ and What is all their purpose and usage?
15. Explain about ‘Web Server’, ‘Web Service’, IIS and security constraints?
16. What is ‘Log file’ in SQL Server?
17. What are the tuning techniques for SQL Server?
18. What is use of ‘Query Profiler?’
19. How can you guarantee when testing a ‘Form’ of saving data to db? Without having any SRS/client’s specifications.
20. Difference between Remoting and Web services and describe each in short.

Software Testing Interview Questions 6

2008-10-06T04:03:00.000-07:00

Explain SDLC and STLC?

When will you start the testing process?

What is Test Plan and Test Case?

What is the difference between Integration Testing and System Testing?

If an ATM machine is given to you for testing, how will you move toward to test it and also ensure that right information is updated in the database or not?

If a screen is provided to you and the enter data in that screen is getting updated into one table. What all types of test case you will make and how will you ensure in the database whether the enter data is updated properly or not?

What are Performance Testing, Stress Testing and Load Testing?

What is the hardest test case you have written?

What are the top priority bugs you have found out in your preceding projects?

Explain functional testing?

What are Testing Methodologies.

Complete SAP Interview Question

2008-10-06T04:02:00.000-07:00

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SAP Transactions

SAP Transactions -1

SAP ARCHITECTURE-SAP R/3 ARCHITECTURE

SAP Basics

9 SAP Interview Questions asked during my Interview

SAP-ABAP Interview Questions-1

Interview Questions On SAP ABAP

SAP Interview Questions

SAP Interview Questions Part1

SAP Interview Questions Part2

SAP Interview Questions Part3

SAP Interview Questions Part4

SAP Interview Questions

Software Testing Interview Questions 7

2008-10-06T03:59:00.000-07:00

Q. What is Impact analysis? How to perform impact analysis in the project?

A: — Impact analysis means when we are performing regressing testing at that time we are inspecting that the bug fixes are working correctly, and by fixing these bug other components are working fine as per their requirements are they got disturbed.

Q. How to test a web application by manual testing?

A: — Web Testing
During testing the websites the following scenarios should be considered.

Functionality
Performance
Usability
Server side interface
Client side compatibility
Security

Functionality:
In the functionality testing of the web sites the following should be tested.

Links
Internal links
External links
Mail links
Broken links
Forms
Field validation
Functional chart
Error message for wrong input
Optional and mandatory fields
Database
Testing will be done on the database integrity.
Cookies
Testing will be done on the client system side, on the temporary internet files.

Performance:

Performance testing can be carried out to know the web site’s scalability, or to target the performance in the environment of third party products such as servers and middle ware for potential purchase.

Connection speed:
Tested over various Networks like Dial up, ISDN etc

Load

What is the no. of users per time? How many users website can handle at single time.
Check for peak loads & how system behaves.
Large amount of data accessed by user.

Stress

Continuous load
Performance of memory, cpu, file handling etc.

Usability :

Usability testing is the process by which the human-computer communication characteristics of a system are measured, and flaws are identified for correction. Usability can be defined as the degree to which a given piece of software assists the person sitting at the keyboard to accomplish a task, as different to becoming an additional impediment to such success. The broad goal of usable systems is often assessed using several

Criteria:
Ease of learning
Navigation
Subjective user satisfaction
General appearance

Server side interface:
In web testing the server side interface should be tested.
This is done by confirm that communication is done properly.
Compatibility of server with software, hardware, network and database should be tested.
The client side compatibility is also tested in various platforms, using various browsers etc.

Security:

The main reason for testing the security of an web is to make out potential vulnerabilities and then repair them.
The following types of testing are described in this section:
Network Scanning
Vulnerability Scanning
Password Cracking
Log Review
Integrity Checkers
Virus Detection

Performance Testing

Performance testing is a rigorous usability estimate of a working system under levelheaded conditions to identify usability troubles and to evaluate measures such as success rate, task time and user satisfaction with requirements. The objective of performance testing is not to find bugs, but to do away with bottlenecks and establish a baseline for future regression testing.

To conduct performance testing is to connect in a carefully controlled process of measurement and analysis. Ideally, the software under test is already established sufficient so that this process can carry on smoothly. A clearly defined set of expectations is necessary for meaningful performance testing.
For example, for a Web application, you need to know at least two things:
expected load in terms of concurrent users or HTTP connections
acceptable response time

Load testing:

Load testing is generally defined as the process of exercising the system under test by feeding it the largest tasks it can operate with. Load testing is sometimes called volume testing, or longevity/endurance testing
Examples of volume testing:
testing a word processor by editing a very large document
testing a printer by sending it a very large job
testing a mail server with thousands of users mailboxes
Examples of longevity/endurance testing:
testing a client-server application by running the client in a loop against the server over an extended period of time

Goals of load testing:

Depiction bugs that do not surface in superficial testing, such as memory management bugs, memory leaks, buffer overflows, etc. Make sure that the application meets the performance baseline established during Performance testing. This is done by running regression tests against the application at a specified maximum load.
Although performance testing and load testing can seen parallel, their objectives are different. On one hand, performance testing uses load testing techniques and tools for measurement and benchmarking reason and uses a variety of load levels whereas load testing operates at a predefined load level, the highest load that the system can accept while still functioning correctly.

Stress testing:

Stress testing is a type of testing that is used to find out the constancy of a given system or entity. This is designed to test the software with nonstandard circumstances. Stress testing attempts to find the restrictions at which the system will fail through nonstandard quantity or frequency of inputs.

Stress testing tries to break the system under test by overpowering its resources or by taking resources away from it (in which case it is sometimes called negative testing).
The main idea behind this madness is to make sure that the system fails and recovers benevolently — this quality is known as recoverability.
Stress testing does not break the system but instead it allows monitor how the system reacts to failure. Stress testing observes for the following.
Does it save its state or does it crash suddenly?
Does it just hang and freeze or does it fail gracefully?
Is it able to recover from the last good state on restart?

Compatibility Testing

A Testing to make sure compatibility of an application or Web site with multiple browsers, OS and hardware platforms. Different versions, configurations, display resolutions, and Internet connect speeds all can impact the behavior of the product and introduce costly and embarrassing bugs. We test for compatibility using real test environments.

That is testing how will the system performs in the particular software, hardware or network environment. Compatibility testing can be carry out manually or can be determined by an automated functional. The idea of compatibility testing is to disclose issues related to the product & interaction session test suite.

With other software as well as hardware. The product compatibility is estimated by first identifying the hardware/software/browser components that the product is designed to support. Then a hardware/software/browser matrix is designed that indicates the configurations on which the product will be tested. Then, with input from the client, a testing script is designed that will be sufficient to evaluate compatibility between the product and the hardware/software/browser matrix. Finally, the script is executed against the matrix and any anomalies are investigated to decide exactly where the incompatibility lies.

Some typical compatibility tests include testing your application:
On various client hardware configurations
Using different memory sizes and hard drive space
On various Operating Systems
In different network environments
With different printers and peripherals (i.e. zip drives, USBs, etc.)

62. Which comes first test strategy or test plan?

A:– Test strategy comes first and this is the high level document…. and advance. Testing starts from test strategy and then based on this the test lead set up the
test plan….

Q. As a testers point of view what is the difference between web based application and client server application ?

A:– According to Tester’s Point of view——
1) Web Base Application (WBA)is a 3 tier application ;Browser, Back end and Server.
Client server Application(CSA) is a 2 tier Application ;Front End ,Back end .
2) In the WBA tester test for the Script error like java script error VB script error etc, that shown at the page. In the CSA tester does not test for any script error.
3) Because in the WBA once changes perform return at every machine so tester has less work for test. Whereas in the CSA every time application need to be install hence ,it maybe possible that some machine has some problem for that Hardware testing as well as software testing is needed.

63. What is the significance of doing Regression testing?

A:– To check for the bug fixes. And this fix should not disturb other functionality

To guarantee the newly added functionality or existing modified functionality or developer fixed bug come up with any new bug or affecting any other side effect. this is called regression test and ensure already PASSED TEST CASES would not arise any new bug.

64. What are the diff ways to check a date field in a website?

A:– There are different ways like :–
1) you can check the field width for minimum and maximum.
2) If that field only take the Numeric Value then check it’ll only take Numeric no other type.
3) If it takes the date or time then check for other.
4) Same way like Numeric you can check it for the Character, Alpha Numeric and all.
5) And the most significant if you click and hit the enter key then some time page may give the error of JavaScript, that is the big fault on the page .
6) Check the field for the Null value.
ETC…………………

The date field we can check in different ways

Positive testing: first we enter the date in given format

Negative Testing: We enter the date in unacceptable format suppose if we enter date like 30/02/2006 it should show some error message and also we use to check the numeric or text

Software Testing Interview Questions 8

2008-10-06T03:58:00.000-07:00

Q. High severity, low priority bug?

A: — A page is not often accessed, or some activity is executed rarely but that thing outputs some essential Data wrongly, or corrupts the data, this will be a bug of H severity L priority

Q. If project wants to release in 3months what type of Risk analysis you do in Test plan?

A: – Use risk analysis to decide where testing should be focused. Since it’s not often possible to test every possible portion of an software/application, every probable combination of events, every dependency, or everything that could go wrong, risk analysis is suitable to most software development projects. This involve judgment skills, common sense, and experience.

Considerations can include:

• Which functionality is most chief to the project’s intended purpose?
• Which functionality is most visible to the user?
• Which functionality has the largest safety impact?
• Which functionality has the largest financial impact on users?
• Which aspects of the application are most important to the customer?
• Which aspects of the application can be tested early in the development cycle?
• Which parts of the code are most complex, and thus most subject to errors?
• Which parts of the application were developed in rush or panic mode?
• Which aspects of similar/related previous projects caused problems?
• Which aspects of similar/related previous projects had large maintenance expenses?
• Which parts of the requirements and design are unclear or poorly thought out?
• What do the developers think are the highest-risk aspects of the application?
• What kinds of problems would cause the worst publicity?
• What kinds of problems would cause the most customer service complaints?
• What kinds of tests could easily cover multiple functionalities?
• Which tests will have the best high-risk-coverage to time-required ratio

48. Test cases for IE 6.0 ?

A:– Test cases for IE 6.0 i.e Internet Explorer 6.0:—
1)First I go for the Installation part, means that –
Is it working with all versions of Windows ,Netscape or other software(s) in other words we can say that IE must check with all hardware and software parts.
2) Secondly go for the Text Part means that all the Text part appears in regular and smooth manner.
3) Thirdly go for the Images Part means that all the Images come into view in regular and smooth manner.
4) URL must run in a better way.
5) Suppose Some other language used on it then URL take the Other Characters, Other than Normal Characters.
6)Is it working with Cookies frequently or not.
7) Is it in relation to with different script like JScript and VBScript.
8)HTML Code work on that or not.
9) Troubleshooting works or not.
10) All the Tool bars are work with it or not.
11) If Page has Some Links, than how much is the Max and Min Limit for that.
12) Test for Installing Internet Explorer 6 with Norton Protected Recycle Bin enabled.
13) Is it working with the Un-installation Process?
14) Last but not the least test for the Security System for the IE 6.0

Q. Where you involve in testing life cycle, what type of test you perform?

A:– Normally test engineers concerned from entire test life cycle i.e, test plan, test case preparation, execution, reporting. Generally system testing, regression testing, adhoc testing etc.

Q. What is Testing environment in your company, means how testing process start?

A:– testing process is going as follows
Quality assurance unit
Quality assurance manager
Test lead
Test engineer

Q. Who prepares the use cases?

A:– In Any company apart from the small company Business analyst prepares the use cases. But in small company Business analyst prepares along with team lead.

Q. What methods have you used to develop test cases?

A:– Usually test engineers uses 4 types of methodologies
1. Boundary value analysis
2.Equivalence partition
3.Error guessing
4.Cause effect graphing

Q. Why we call it as a regression test nor retest?

A:– If we test whether defect is closed or not i.e Retesting But here we are checking the impact also regression means repeated times

54. Is automated testing better than manual testing. If so, why?

A:– Automated testing and manual testing have there own advantages as well as disadvantages
Advantages: It boost the efficiency of testing process speed in process
reliable
Flexible

Disadvantage’s
Tools should have compatibility with our development or deployment tools need lot of time at first If the necessities are changing endlessly then Automation is not suitable

Manual: If the requirements are changing endlessly Manual is suitable Once the build is stable with manual testing then only we go 4 automation
Disadvantages:
Time Consuming
We can not do some type of testing manually
E.g Performances

Q. What is the exact difference between a product and a project? Give an example?

A:– Project Developed for specific client necessities are defined by client. Product developed for market necessities are defined by company itself by conducting market survey
Example
Project: the shirt which we are interested stitching with tailor as per our specifications is project
Product: Example is “Ready made Shirt” where the particular company will imagine particular measurements they made the product
Mainframes is a product
Product has many mo of versions
but project has fewer versions i.e depends upon change request and enhancements

Q. Define Brain Storming and Cause Effect Graphing? With example.

A: – Brain Storming:
A learning technique involving open group discussion intended to expand the range of available ideas.
OR
A meeting to generate creative ideas. At PEPSI Advertising, daily, weekly and bi-monthly brainstorming sessions are held by various work groups within the firm. Our monthly I-
Power brainstorming meeting is attended by the entire agency staff.
OR

Brainstorming is a highly planned process to help make ideas. It is based on the principle that you cannot generate and calculate ideas at the same time. To use brainstorming, you must first gain agreement from the group to try brainstorming for a fixed interval (eg six minutes).

CEG :
A testing technique that aids in selecting, in a systematic way, a high-yield set of test cases that logically relates causes to effects to produce test cases. It has a beneficial side effect in pointing out incompleteness and ambiguities in specifications.

Q. Actually by using severity u should know which one u need to solve so what is the need of priority?

A:– I guess severity replicate the seriousness of the bug where as priority refers to which bug should rectify first. of course if the severity is high the same case is with priority in normal.

Severity decided by the tester where as priority decided by developers. Which one need to answer first knows through priority not with severity. How serious of the bug knows through severity.

Severity is nothing collision of that bug on the application. Priority is nothing but weight to resolve the bug yeah of course by looking severity we can judge but sometimes high severity bug doesn’t have high priority At the same time High priority bug don’t have high severity. So we need both severity and priority

Q. What do u do if the bug that you bring into being is not accepted by the developer and he is saying its not reproducible. Note: The developer is in the on site location ?

A:– once again we will check that condition with all causes. Then we will attach screen shots with strong reasons. Then we will clarify to the project manager and also clarify to the client when they contact us

Sometimes bug is not reproducible it is because of different environment suppose development team using other environment and you are using different environment at this situation there is chance of bug not reproducing. At this situation please check the environment in the base line documents that is functional documents if the environment which we r using is correct we will raise it as defect We will take screen shots and sends them with test procedure also.

Q. What is the difference between three tier and two tier application?

A:– Client server is a 2-tier application. In this, front end or client is connected to
‘Data base server’ through ‘Data Source Name, front end is the monitoring level.

Web based architecture is a 3-tier application. In this, browser is connected to web server through TCP/IP and web server is connected to Data base server, browser is the monitoring level. In general, Black box testers are concentrating on monitoring level of any type of application.

All the client server applications are 2 tier architectures.

Here in these architecture, all the “Business Logic” is stored in clients and “Data” is stored in Servers. So if user request anything, business logic will b performed at client, and the data is retrieved from Server(DB Server). Here the problem is, if any business logic changes, then we
need to change the logic at each any every client. The best ex: is take a super market, i have branches in the city. At each branch i have clients, so business logic is stored in clients, but the actual data is store in servers.If assume i want to give some discount on some items, so i
need to change the business logic. For this i need to goto each branch and need to change the business logic at each client. This the disadvantage of Client/Server architecture.

So 3-tier architecture came into picture:

Here Business Logic is stored in one Server, and all the clients are dumb terminals. If user requests anything the request first sent to server, the server will bring the data from DB Sever and send it to clients. This is the flow for 3-tier architecture.

Assume for the above. Ex. if i want to give some discount, all my business logic is there in Server. So i need to change at one place, not at each client. This is the main advantage of 3-tier architecture.

Software Testing Interview Questions 9

2008-10-06T03:56:00.000-07:00

Q. If we have no SRS, BRS but we have test cases does you execute the test cases blindly or do you follow any other process?
A: — Test case would have detail steps of what the application is made-up to do. SO

1) Functionality of application is acknowledged.

2) In addition you can refer to Backend, I mean glance into the Database. To gain more information of the application

Q. How to execute test case?
A: — There are two ways to execute test case:
1. Manual Runner Tool for manual execution and updating of test status.
2. Automated test case execution by specifying Host name and other automation pertaining details.

33. Difference between re testing and regression testing?

A: — Retesting: –

Re-execution of test cases on same application put up with different input values is retesting.

Regression Testing:

Re-execution of test cases on updated form of build is called regression testing…

Q. What is the difference between bug log and defect tracking?
A; — Bug log is a document which keep the information of the bug where as bug tracking is the process.

Q. Who will change the Bug Status as Differed?
A: — Bug will be in open position while developer is working on it Fixed after developer completes his work if it is not fixed correctly the tester puts it in reopen After fixing the bug properly it is in closed state.

Q. What is smoke testing and user interface testing ?

A: — ST:
Smoke testing is non-exhaustive software testing, as pertaining that the most critical functions of a program work, but not worry with higher details. The term comes to software testing from a similarly basic type of hardware testing.

UIT:
I did a bit or R n D on this…. some says it’s nothing but Usability testing. Testing to find out the simplicity with which a user can learn to work, input, and interpret outputs of a system or component.

Smoke testing is nothing but to make sure whether essential functionality of the build is stable or not?
I.e. if it possesses 70% of the functionality we say build is stable.
User interface testing: We verify all the fields whether they are existing or not as per the format we check spelling graphic font sizes the whole thing in the window present or not|

Q. What is bug, defect, issue and error?

A: — Bug: — Bug is recognized by the tester.
Defect:– Whenever the project is received for the analysis phase ,may be some requirement neglected to get or know most of the time Defect itself come with the project (when it comes).
Issue: — Client site error most of the time.
Error: — When something is happened wrong in the project from the development side i.e. called as the error, most of the time this knows by the developer.

Bug: a fault or defect in a system or machine

Defect: an imperfection in a device or machine;

Issue: An issue is a major problem that will slow down the development of the project and cannot be determined by the project manager and project team without outside help

Error:
Error is the deviation of a measurement, observation, or calculation from the truth

Q. What is the diff b/w functional testing and integration testing?
A: — functional testing is testing the complete functionality of the system or the application whether it is meeting the functional terms

Integration testing means testing the functionality of integrated module when two different modules are integrated for this we use top-down approach and bottom up approach

Q. What sort of testing you make in organization while you do System Testing, give clearly?

A: — Functional testing
User interface testing
Usability testing
Compatibility testing
Model based testing
Error exit testing
User help testing
Security testing
Capacity testing
Performance testing
Sanity testing
Regression testing
Reliability testing
Recovery testing
Installation testing
Maintenance testing
Accessibility testing, including compliance with:
Americans with Disabilities Act of 1990
Section 508 Amendment to the Rehabilitation Act of 1973
Web Accessibility Initiative (WAI) of the World Wide Web
Consortium (W3C)

Q. What is the major use of prepare Traceability matrix and clarify the real time usage?

A: — A traceability matrix is formed by associating necessities with the work products that satisfy them. Tests are linked with the requirements on which they are based and the product tested to assemble the requirement.

A traceability matrix is a statement from the requirements database or repository.

Q. How can you do the following 1) Usability testing 2) scalability Testing

A:–
UT:
Testing the simplicity with which users can learn and use a product.

ST:
It’s a Web Testing allows web site ability development.

PT:
Testing to find out whether the system/software meets the specified portability requirements.

Q. What does you mean by Positive and Negative testing & what is the difference between them. Can anyone explain with an example?

A: — Positive Testing: Testing the application functionality with suitable inputs and confirming that output is right

Negative testing: Testing the application functionality with unacceptable inputs and verifying the output.

Difference is nothing but how the application perform when we enter some unacceptable inputs suppose if it accepts invalid input the application Functionality is wrong

Positive test: testing meant to show that s/w work i.e. with applicable inputs. This is also called as “test to pass’
Negative testing: testing aimed at showing s/w doesn’t work. Which is also know as ‘test to fail” BVA is the best example of -ve testing.

Q. What is change request, how u use it?

A: — Change Request is an attribute or part of Defect Life Cycle.

Now when you as a tester find a defect and report to your DL…he in turn informs the Development Team.
The DT says it’s not a defect it’s an extra implementation or says not part of requirement. Its newscast has to pay.

Here the status in your defect report would be Change Request

I think change request controlled by change request control board (CCB). If any changes required by client after we start the project, it has to come thru that CCB and they have to approve it. CCB got full rights to accept or reject based on the project schedule and cost.

Q. What is risk analysis, what type of risk analysis u did in u r project?

A: — Risk Analysis:
A systematic use of accessible information to decide how frequently specified events and unspecified events may happen and the magnitude of their likely consequences4

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Software Testing Interview Questions

2008-10-06T03:54:00.000-07:00

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Software Testing Interview Question 10

2008-10-06T03:50:00.000-07:00

Q. Explain bug life cycle?
A: —

New: When tester reports a defect
Open: When developer admit that it is a bug or if the developer neglect the defect, then the status is updated into “Rejected”
Fixed: When developer make modifications to the code to correct the bug…
Closed/Reopen: When tester tests it again. If the probable result shown up, it is turned into “Closed” and if the problem still exists, it’s “Reopen”

Q. What is deferred status in defect life cycle?
A: — Deferred status means the developer accepted the bug, but it is planned to correct in the next build

Q. What is smoke test?
A; — Testing the application whether it’s performing its fundamental functionality correctly or not, so that the test team can go forward with the application.

Q. Do you use any automation tool for smoke testing?
A: - Absolutely can use.

Q. What is Verification and validation?
A: — Verification is static. No code is executed. Say, analysis of requirements etc. Validation is dynamic. Code is executed with scenarios present in test cases.

Q. Explain test plan and its contents?
A: — Test plan is a document which contains the scope for testing the application and what to be tested, when to be tested and who to test.

Q. Advantages of automation over manual testing?
A: — Time, resource and Money

Q. What is ADhoc testing?
A: — Doing something which is not planned.

Q. What is mean by release notes?
A: — It’s a document released beside the product which give details about the product. It also contains about the bugs that are in deferred status.

Q. Scalability testing comes under in which tool?
A: — Scalability testing comes under performance testing. Load testing, scalability testing both are same.

Q. What is the difference between Bug and Defect?
A: — Bug: Difference from the expected result.

Defect: Problem in algorithm leads to failure.

A Mistake in code is called Error.

Due to Error in coding, test engineers are getting mismatches in application is called defect.

If defect accepted by development team to solve is called Bug.

Q. What is hot fix?
A: — A hot fix is a solitary, collective package that contains one or more files that are used to tackle a problem in a software product. Usually, hot fixes are made to address a exact customer circumstances and may not be spread outside the customer organization.

Bug found at the customer place which has high priority.

Q. What is the difference between functional test cases and compatibility test cases?
A: —In Compatibility we have no Test Cases. Like we are Testing an application in different Hardware and software.

Q. What is Acid Testing??
A: — ACID Means:
ACID testing is related to testing a transaction.
A-Atomicity
C-Consistent
I-Isolation
D-Durable

Mostly this will be done database testing.

Q. What is the main use of set up a traceability matrix?
A: — To Cross confirm the ready test cases and test scripts with user requirements.

To observe the changes, enhance occurred during the development of the project.

Traceability matrix is arranged in order to cross check the test cases planned against each requirement, hence giving an prospect to confirm that all the necessities are covered in testing the application.

Software Testing Interview Questions 9

2008-10-06T03:49:00.000-07:00